Custom agents, built around the actual job.

From prototype to production

A prototype can show that a model understands a prompt. Production development has to answer harder questions: what happens when a source is unavailable, two tools disagree, the request is ambiguous or an action is repeated? It needs security boundaries, evaluation, monitoring and a responsible owner.

We build the smallest complete version of the workflow first. That may be an internal agent that prepares work for approval rather than an autonomous customer-facing system. The goal is to learn from real use without placing unnecessary risk on the business.

Core development work

The technology varies by job, but the production concerns stay recognisable. Each component should make the agent more grounded, controllable or observable.

• Workflow and tool design around a defined business outcome
• Retrieval from approved documents, databases or system APIs
• Structured outputs, validation and deterministic business rules
• Human approval gates and exception handling
• Evaluation sets, logging, monitoring and change controls

Build versus buy

A standard product is often the right choice for a common, self-contained job. Custom development becomes useful when the workflow crosses internal systems, depends on company-specific rules or creates a meaningful operational advantage.

We assess existing tools before proposing a custom build. Even when development is justified, reliable managed services can provide parts such as model access, authentication or search. Custom should describe the workflow and safeguards—not a desire to reinvent every layer.